FAQs

Frequently Asked Questions (FAQs)

1. What is the estimated delivery time?

We offer free standard shipping with delivery typically within 5–8 business days after your order is processed.

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2. How can I track my order?

Please email your order number, full name, and the email address used at checkout to faylirashop@gmail.com. We will respond within 24 hours with tracking information.

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3. What is your return policy?

Returns are accepted within 30 days of delivery. We provide free return shipping, no restocking fees, and no final sale items. Contact us to initiate a return.

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4. Can I exchange an item?

Yes! Contact us within 30 days of delivery to arrange an exchange.

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5. Do you ship internationally?

Currently, we only ship within the United States.

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6. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments.

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7. What if my order arrives damaged or incorrect?

Please contact us immediately with photos at faylirashop@gmail.com, and we will resolve the issue promptly.

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8. How do I contact customer support?

Email us at faylirashop@gmail.com or call +1 832-167-5412 during business hours (Monday-Friday, 9 AM – 5 PM EST).